Return Policy

Last updated: 2026-09-16

Returns without giving a reason

You may withdraw from your purchase and return the goods within 14 calendar days from the day you receive them, without giving any reason. If the items of one order arrived in separate parcels, the period runs from the day you receive the last parcel.

How to return

1. Within 14 days of receiving the goods, e-mail us at info@11taskas.lt with your order number and the items you are returning. You may use the return form below, but it is not required — a clear statement is enough.
2. No later than 14 days after notifying us, send the goods to:
   MB „Auresport“, Ožiarūčių g. 3, Avižieniai, Avižienių sen., Vilniaus r. sav., LT-14185, Lithuania, phone +370 676 41069.

Condition of returned goods

• The goods must be complete, with all accessories and, if possible, in the original packaging.
• Please pack the goods so that they are not damaged in transit.
• You may inspect the goods as you would in a shop. If the goods have been used beyond what is needed to assess them (e.g. rubbers glued on, the racket played with, clothing worn), we may reduce the refund by the amount the value of the goods has decreased.

Refunds

• We refund the money within 3 business days after we receive the goods or your proof that you have sent them (e.g. a shipping receipt).
• If you return the whole order, we also refund the delivery costs — up to the price of the cheapest delivery method we offered.
• We refund using the same payment method you used, unless we agree otherwise. This costs you nothing.
• You pay the cost of sending the goods back to us.

When goods cannot be returned without a reason

Under Article 6.228¹¹ of the Civil Code of the Republic of Lithuania, the following cannot be returned without a reason, for example:

• goods made to your specifications or clearly personalised;
• sealed goods that are not suitable for return due to health protection or hygiene reasons, if the seal was broken after delivery.

Defective or wrong goods

If you received defective, damaged or wrong goods, please e-mail us as soon as possible at info@11taskas.lt: include your order number, describe the problem and attach photos.

• You may ask us to replace the goods or repair them free of charge. If this is impossible or we do not do it within a reasonable time, you may ask for a price reduction or a refund.
• We pay the cost of returning defective or wrong goods. We will agree with you on the most convenient way to return them.
• We refund the money within 3 business days after receiving the goods.
• We are liable for defects that become apparent within 2 years of delivery, in accordance with the law.
• Normal wear and tear from use (e.g. a rubber surface or edges worn from playing) is not a defect.

If the parcel arrived damaged

Take a photo of the packaging before opening it, then carefully unpack it and photograph the goods so that the damage is visible. Send the photos without delay to info@11taskas.lt.

Return form

You can copy this form into an e-mail, fill it in and send it to info@11taskas.lt.

To: MB „Auresport“, Ožiarūčių g. 3, Avižieniai, Avižienių sen., Vilniaus r. sav., LT-14185, Lithuania, e-mail info@11taskas.lt

I hereby give notice that I withdraw from my contract of sale of the following goods:

Order number: ______________________
Goods returned: ______________________
Order date / date received: ______________________
Name and surname: ______________________
Address: ______________________
Bank account for the refund (if you did not pay by bank transfer): ______________________
Date: ______________________
Signature (only if this form is sent on paper): ______________________

Questions

If you have any questions about returns, write to info@11taskas.lt or call +370 676 41069.