Terms & Conditions
Last updated: 2026-09-16
1. General provisions
1.1. These Terms and Conditions of Sale (hereinafter – the Terms) are a legally binding document that sets out the rights, obligations and liability of the Buyer (hereinafter – You) and the Seller (hereinafter – We) when You purchase goods in the online store 11taskas.lt (hereinafter – the online store).
1.2. The Seller is MB „Auresport“, company code 304529694, VAT code LT100012565419, registered address Ožiarūčių g. 3, Avižieniai, Avižienių sen., Vilniaus r. sav., LT-14185, Lithuania, e-mail info@11taskas.lt, phone +370 676 41069.
1.3. We may amend these Terms. Each order is governed by the Terms in force at the time the order was placed.
2. Conclusion of the contract, prices and payment
2.1. The contract between You and Us is deemed concluded when You add goods to the shopping cart in the online store, choose the delivery and payment method, read the Terms, confirm that You agree with them, and confirm the order.
2.2. The contract remains in force until the goods have been handed over to You and all other obligations have been fulfilled. We start preparing the order for shipment once payment has been received.
2.3. Orders are stored in the online store. Registered buyers can see them in their account.
2.4. The order confirmation received by e-mail is a pro forma invoice on the basis of which payment is made.
2.5. Prices of goods are stated in euros and include VAT. The delivery price is shown at checkout before You confirm the order.
3. Your rights
3.1. You have the right to purchase goods in the online store in accordance with these Terms and the procedures of the online store.
3.2. You have the right to withdraw from the contract and return the goods within 14 calendar days from the day You receive them, without giving any reason. The return procedure is described on the “Return Policy” page.
3.3. The right of withdrawal does not apply in the cases listed in Article 6.22811 of the Civil Code of the Republic of Lithuania, for example, where the goods are made to Your specifications or clearly personalised.
3.4. If You receive defective goods, You have the rights set out in clause 8.5 of these Terms.
4. Your obligations
4.1. To pay for the goods using the method offered at checkout. If You choose to pay by bank transfer, the order must be paid within 3 (three) business days after it is placed. Unpaid orders are cancelled.
4.2. To collect the parcel within the storage period set by the carrier (courier). A parcel that is not collected is returned to Our warehouse.
4.3. To provide accurate information in the order or registration form.
4.4. By using the online store, You agree to these Terms and undertake to comply with them.
5. Our rights
5.1. If the Buyer attempts to interfere with the operation or stability of the online store, We may, without prior notice, restrict or suspend the Buyer's access to their account and, in exceptional cases, delete the Buyer's registration.
6. Our obligations
6.1. To provide all conditions for You to properly use the services of the online store.
6.2. To deliver the goods You ordered by the method You chose, within the time stated next to the product and on the “Delivery Information” page.
6.3. If, due to important circumstances, We are unable to deliver the ordered goods, We will offer You similar goods, and if You refuse them, We will refund the amount paid within 3 (three) business days.
7. Delivery
7.1. Goods are delivered by carriers chosen by Us (LP EXPRESS, Omniva, Lithuanian Post), or You can collect them free of charge at the Table Tennis Academy „11 taškas“. Delivery methods, prices and times are listed on the “Delivery Information” page.
7.2. The parcel is deemed handed over to You when You collect it from a parcel locker or post office, receive it from a courier, or collect it at the Table Tennis Academy „11 taškas“.
7.3. If You notice that the packaging of the parcel is damaged, take a photo of it before opening, then carefully unpack it and take photos of the goods so that the damage is clearly visible. Send the photos without delay to info@11taskas.lt. If the parcel is delivered by a courier, You may also note the damage in the courier's documents.
8. Returns and exchanges
8.1. Returns and exchanges are handled in accordance with the Civil Code of the Republic of Lithuania and other legal acts. The detailed procedure is described on the “Return Policy” page.
8.2. Returned goods must be complete and properly packed so that they are not damaged in transit. If the goods came in packaging, please return them in the same packaging. You are liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.
8.3. You bear the cost of returning the goods, except where the goods are defective or not the goods You ordered.
8.4. If You withdraw from the contract under clause 3.2, We refund the amount paid, and, if the whole order is returned, the standard delivery costs, within 3 (three) business days after We receive the goods back or You provide proof that You have sent them.
8.5. If You receive defective goods, You have the right to demand that they be replaced or repaired free of charge, and if this is impossible or not done within a reasonable time, to a price reduction or a refund of the amount paid. Please report defects by e-mail to info@11taskas.lt.
9. Liability
9.1. You are responsible for the accuracy of the information provided in the order or registration form. If You provide inaccurate information, We are not liable for the resulting consequences.
9.2. You are responsible for actions performed using the online store.
9.3. You are responsible for disclosing Your login details to third parties. If third parties use Your login details, You are responsible for their actions.
10. Communication
10.1. We send notices to You at the e-mail address provided in the order or in Your account.
10.2. Please send notices and questions to Us by e-mail to info@11taskas.lt or call +370 676 41069.
11. Personal data protection
11.1. We process Your personal data in accordance with the Privacy Policy and the legal acts of the European Union and the Republic of Lithuania.
11.2. We disclose Your data only to those who help fulfil the order (e.g. courier and postal service providers) and in other cases provided for in the Privacy Policy and legal acts.
12. Final provisions
12.1. Copying and distributing the content of the online store (texts, photos) without the Seller's written consent is prohibited.
12.2. These Terms are governed by the law of the Republic of Lithuania.
12.3. Disagreements are resolved by negotiation. If no agreement is reached, a consumer may apply to the State Consumer Rights Protection Authority of Lithuania (vvtat.lrv.lt) or to court in accordance with the laws of the Republic of Lithuania.